vgd99 Privacy
Policy
Here is a complete description of how your personal information is collected, stored, and kept secure on the vgd99 platform.
Introduction and Overview
vgd99 is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") describes how vgd99 collects, uses, stores, and protects the personal information of users of our website (https://vgd99.cam) and related services ("Platform").
By using this Platform, you are considered to have fully accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our Platform.
This Policy may change from time to time. We will post a notice on the Platform for important changes. We ask that you always review the latest version.
vgd99 believes that your personal privacy is a fundamental right. We only collect information that is necessary to operate the Platform and never use it for unnecessary or unauthorized purposes. All of our data processing activities are conducted to the highest security standards.
Information We Collect
We may collect various types of information when you register and use services on the vgd99 Platform. These are described in detail below:
1.1 Information You Provide Directly
When you register or contact us on our Platform, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and nationality
- Identity document details (national ID card or passport)
- Financial transaction information (payment method, wallet number)
- Username and password (stored in encrypted form)
1.2 Automatically Collected Information
When you use our Platform, some information is collected automatically:
- IP address and device identification information
- Browser type and operating system
- Activity logs on the Platform (login/logout times, game history)
- Information obtained from cookies and similar tracking technologies
- Approximate geographic location information
1.3 Information Received from Third Parties
We may sometimes receive information about you from identity verification agencies, payment processors (such as bKash, Nagad, Rocket, Upay), and fraud prevention services. This information is used solely to ensure the security of your account and to process financial transactions.
Purpose of Data Use
vgd99 uses collected information only for the following lawful purposes. We never sell or rent your information to unauthorized third parties.
- For account registration, verification, and management — to confirm your identity and verify the correct age (21+).
- For processing financial transactions — to carry out deposits and withdrawals securely.
- For providing customer support — to resolve your complaints and questions quickly.
- To ensure Platform security — to prevent fraud, money laundering, and unauthorized access.
- To ensure responsible gaming — to identify risky behavior and provide timely support.
- For service improvement — to analyze user experience and improve the Platform.
- To comply with applicable laws and regulations — to meet legal obligations.
- To inform you about relevant offers and promotions — based on your consent.
We never use your information for spam, unsolicited advertising, or third-party commercial purposes. You can opt out of our marketing communications at any time.
Data Storage and Security
vgd99 places the highest priority on protecting your personal information. We apply industry-standard security measures that protect your information from unauthorized access, alteration, disclosure, or destruction.
3.1 Technical Security Measures
- SSL/TLS encryption technology is used for all data transfers.
- Stored data is kept secure through advanced encryption technology.
- Passwords are never stored as plain text — always in encrypted hash form.
- Regular security audits and vulnerability assessments are conducted.
- Firewall and intrusion detection systems remain active at all times.
3.2 Data Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. Even after account closure, some information may be retained for a specified period due to legal obligations, dispute resolution, or contract enforcement. This period is determined in accordance with applicable law.
3.3 Response to a Data Breach
Should a data security breach occur for any reason, we will take necessary action promptly and notify affected users as soon as possible.
Data Disclosure and Sharing
vgd99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, customer support, and technical infrastructure management. These partners operate under strict confidentiality agreements with us and may use the information only for specified purposes.
4.2 Legal Requirements
Where disclosure of information is legally required under a court order, government directive, or applicable law, we will comply. In such cases we will notify you to the extent possible, unless legally prohibited from doing so.
4.3 Organizational Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new owning entity. We will notify you before such a change occurs, and the new entity will also be required to follow the same privacy standards.
Outside of the cases mentioned above, none of your information will be shared with any third party. We are fully committed to your privacy.
Cookies and Tracking Technologies
The vgd99 Platform uses cookies and similar tracking technologies to improve the user experience and to operate services correctly.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the Platform from functioning properly.
- Functional Cookies: Used to remember user preferences and settings.
- Analytics Cookies: Collect statistics about Platform usage to help improve the service.
5.2 Cookie Controls
You can control or reject cookies through your browser settings. Please note that disabling certain cookies may reduce the functionality of the Platform. Essential cookies cannot be turned off entirely, as they are necessary for the core operation of the service.
Your Rights and Choices
As a vgd99 user, you have important rights over your own personal information. We respect these rights and are committed to fulfilling them as quickly as possible.
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: If there is any error in your information, you may request a correction.
- Right to Deletion: In certain circumstances, you may request deletion of your information, provided it does not conflict with legal obligations.
- Right to Restrict Processing: In certain cases, you may request that processing of your information be limited.
- Right to Opt Out of Marketing: You may request to stop receiving promotional emails or notifications at any time.
- Right to Lodge a Complaint: If you have concerns about our data handling practices, you may contact us directly.
To exercise any of the above rights, please contact our support team. We will respond as quickly as possible after verifying your request.
Protection of Minors
The vgd99 Platform is intended only for persons aged 21 or older. We do not knowingly collect or process information from anyone under the age of 21.
We conduct an age verification process at registration. If we become aware that someone under the age of 21 is using our Platform, their account will be suspended immediately and any collected information will be deleted.
If you believe a minor is using our Platform without authorization, please notify our support team immediately.
Third-Party Services
Our Platform integrates third-party services such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, and others) and payment processors. These third parties have their own privacy policies that are independent of ours.
vgd99 is not responsible for the data handling practices of these third parties. We recommend that you review the privacy policy of the relevant service.
vgd99 is not responsible for your activity on any external website linked from our Platform.
Changes to the Policy
vgd99 reserves the right to change, amend, or update this Privacy Policy at any time. For significant changes, we will post a notice on the Platform and, where applicable, notify you by email.
Continued use of the Platform after a change is made will be considered acceptance of the updated Policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to make a request regarding your information, please contact our support team.
For privacy-related requests, please include "Privacy Request" in the subject line of your email. We will respond as quickly as possible.
Play Responsibly
Our Platform is for entertainment purposes only. Read our guidelines to learn more about responsible gaming.